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Patient Services

Patient Services

We provide support to patients, their families, and their caregivers by assisting with physical, emotional, spiritual, informational, practical and social concerns related to a cancer diagnosis.

We care about your quality of life during every stage of your illness. We can assist you and your families and caregivers with a variety of needs, including assistance and resources on the following topics:

  • Advance Directives
  • Emotional Support
  • Individual, Couple and Family Counseling
  • Financial Assistance
  • FMLA/Short-Term Disability/Long-Term Disability
  • Food/Clothing/Housing
  • Health Insurance
  • Home Care/Palliative/Hospice Care
  • Medical Equipment
  • Medication Coverage
  • Private Care
  • Social Security Disability
  • Spiritual Support
  • Support Groups/Programs
  • Temporary Disability Placards
  • Transportation
  • Wigs/Hats/Scarves
Shannon Nail, MA, LCPC - Patient Advocate, CCSI Decatur
Shannon Nail, MA, LCPC
Patient Advocate/Counselor
CCSI Decatur



For Assistance, please tell your CCSI Doctor or Nurse, or call…

Decatur Clinic: 217-876-6600, 217-329-3255 (Patient Advocate)
Effingham Clinic: 217-342-2066 (Patient Services Coordinator)
Centralia Clinic: 618-436-5410 (Nurse Manager)
O’Fallon Clinic: 618-416-7970 (Nurse Manager)






Patient Resource Guides

We have compiled the following information to help our patients quickly find contacts for charitable organizations, support groups and programs, plus transportation and lodging options.

Select the Cancer Care Specialists of Illinois center near you for your area’s information.

CCSI Cancer Care Center of Decatur
For patients of Cancer Care Center of Decatur, DMH Cancer Care Institute, HSHS St. Mary’s Hospital and our satellite clinics in Clinton, Monticello, Pana, Shelbyville and Taylorville, Illinois.

CCSI Crossroads Cancer Center – Effingham
For patients of Crossroads Cancer Center and our satellite clinics in Mattoon, Vandalia, Flora, Olney and Fairfield, Illinois.

CCSI Centralia Oncology Clinic
For patients of Cancer Care Specialists of IL – Centralia Oncology Clinic and our satellite clinics in Breese and Highland, Illinois.

CCSI Cancer Care Specialists of Illinois – O’Fallon
For patients of Cancer Care Center of O’Fallon and our satellite clinics in Sparta and Chester, Illinois.

Useful Links:

Patient Advocate Foundation:
Our case managers advocate and mediate on behalf of patients to provide avenues of access for therapies, therapeutic agents and devices deemed medically efficacious by the medical and scientific communities while working to find sources of reimbursement to pay for care.

Patient Access Network (PAN) Foundation:
High deductibles and co-pays shouldn’t keep people with life-threatening, chronic and rare diseases from getting the treatment they need. PAN uses the donations of caring individuals and corporations to offer the fastest, most dependable way for patients to pay their out-of-pocket costs. Because when the unexpected happens, all you should have to focus on is getting better.

We provide counseling, support groups, connect education workshops, publications, financial and co-pay assistance, and community programs to cancer survivors, caregivers, loved ones and healthcare professionals.

Triage Cancer:
Triage Cancer is a national, nonprofit organization that provides education on the practical and legal issues that may impact individuals diagnosed with cancer and their caregivers, through events, materials, and resources.

American Cancer Society:
At the American Cancer Society, we’re on a mission to free the world from cancer. Until we do, we’ll be funding and conducting research, sharing expert information, supporting patients, and spreading the word about prevention. All so you can live longer — and better.

American Breast Cancer Foundation:
The American Breast Cancer Foundation (ABCF) is a national 501 (c)3 charity dedicated to providing educational resources, access and financial assistance to aid in the early detection, treatment, and survival of breast cancer for underserved and uninsured individuals, regardless of age or gender.

The Assistance Fund:
The Assistance Fund is an independent charitable patient assistance foundation that helps patients and families facing high medical out-of-pocket costs by providing financial assistance for their copayments, coinsurance, deductibles, and other health-related expenses. We currently manage more than 40 funds—each of which covers the FDA-approved medications that treat a specific disease.

Cancer Support Community:
As the largest professionally led nonprofit network of cancer support worldwide, the Cancer Support Community (CSC) is dedicated to ensuring that all people impacted by cancer are empowered by knowledge, strengthened by action, and sustained by community.

Good Days:
Good Days exists to pay the prohibitively costly insurance co-pays of life-extending and life-saving treatments for people otherwise unable to afford those treatments. Further, to offer patients and families additional financial help, emotional support, and guidance to the best available information and support for each specific disease state.

HealthWell Foundation:
The HealthWell Foundation is a leading non-profit dedicated to improving access to care for America’s underinsured.

Leukemia and Lymphoma Society:
The mission of The Leukemia & Lymphoma Society (LLS) is: Cure leukemia, lymphoma, Hodgkin’s disease and myeloma, and improve the quality of life of patients and their families.

Patient Services, Inc.:
We provide financial support and guidance for qualified patients with specific, rare chronic diseases. Through PSI assistance programs patients and their families rediscover hope and health.

Family Caregiver Alliance:
For 40 years Family Caregiver Alliance (FCA) has supported and sustained the important work of families and friends nationwide who care for adult loved ones with chronic, disabling health conditions.

Phil’s Friends:
Phil’s Friends provides hope through the distribution of our hand assembled care packages to those affected by cancer and their families, and consistent ongoing support through our Cards of Hope program and prayer.

Dream Foundation:
Serving terminally-ill adults and their families by providing end-of-life Dreams that offer inspiration, comfort and closure.

First Descents:
First Descents offers young adults living with and surviving cancer a free outdoor adventure experience designed to empower them to climb, paddle and surf beyond their diagnosis, defy their cancer, reclaim their lives and connect with others doing the same.

Pancreatic Cancer Action Network:
Founded in 1999, the Pancreatic Cancer Action Network (PanCAN) is dedicated to fighting the world’s toughest cancer. In our urgent mission to save lives, we attack pancreatic cancer on all fronts: research, clinical initiatives, patient services and advocacy.

National Pancreatic Cancer Foundation:
The NPCF (founded May 2009) strives to provide quality of life, sustainability and dignity to those we serve. Through our volunteers we provide an opportunity of hope and caring for those afflicted by this devastating disease. We also provide the opportunity for their family members to help fight one of the leading causes of cancer deaths in the United States. There is no known cure, however, there are new developments every day to prolong and sustain the quality of life of the patient.

The Wellness House:
In 1990, Wellness House opened with a single purpose: to better the lives of people living with cancer and the people close to them. Today, we offer a variety of programs and services — exercise classes, nutrition seminars, support groups and more — that complement the treatment from your doctors and specialists. It’s a whole-person approach to healing, and it’s offered at no cost to you. Although Wellness House is located in Chicago, the online offerings are available to any cancer patient in Illinois. Read The Wellness House quarterly newsletter >